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Microsoft Dynamics CRM 2011 - It's so Simple
Increase sales productivity, maximize customer satisfaction and optimize marketing campaigns - it's so simple with the flexible and user-friendly CRM system by Microsoft
Microsoft Dynamics CRM 2011 is the CRM software for all companies which want to establish a structured and professional customer management.
The module for Marketing, Sales and Service standardize the view on important customer data and raise the chances for your business success. Starting from the request of potential customers through Sales to customer service the workflows can be mapped flexibly, can be valuated comprehensively and can be controlled more effectively.
Familiar, Intelligent, Linked: Microsoft Dynamics CRM is the well-proven solution for the optimization of customer-oriented business transactions in Marketing, Sales and Service. With quick deployment, flexible adjustment and easy implementation, Microsoft Dynamics CRM provides a familiar work environment as it leans on Microsoft Office Outlook. Microsoft Dynamics CRM is available as a real Cloud solution or as installation in customer environments on premise.
With Microsoft Dynamics CRM you optimize your customer-oriented business transactions so that customers relations can be deepened and extended more easily. You profit from a standardized solution which is quickly deployable, can be adjusted flexibly and is easy to maintain.
By the seamles integration into Outlook your employees will quickly get familiar with the CRM system: they have a central administration of e-mails, appointments, tasks, contacts and customer information on the Microsoft Outlook screen. This ensures additionally, that your staff likes using the CRM software and is able to handle the it intuitively right from the start.
Why Microsoft Dynamics CRM 2011?
The success of a CRM system in companies especially depends on the acceptance by the employees. "Live and Love CRM " are the key factors for more customer satisfaction and productiviy in Sales and Marketing.
Microsofts Dynamics CRM 2011 convinces by a high degree of user friendliness, more flexibility and comprehensive evaluation possibilities, thus creating new standards on the CRM market with the following features:
Familiar work environment through Microsoft Office-Look-and-Feel
An integration into the familiar work environment in Microsoft Office-Look-and-Feel, for example Microsoft Office Outlook, ensures that users like to use the CRM software and are able to handle it correctly and intuitively right from the start.
Usability - User Friendliness
Next to the navigation within data records Dynamics CRM offers its users the access to the data records and views shown at last. The help is easier to find and important functions are explained via video.
Central Document Management
The seamless Sharepoint connection and the direct integration possibility of Outlook, Excel and Word enables a central document management. Thus, all staff members wil be able to access the latest status of templates, documents and information.
Maximum transparency of the most important KPIs.
Individually configurable private and public dashboards offer the maximum transparency of the most important KPIs.
Workflow functions and run service processes for more data quality and standardized workflows
Configurable workflow functions and guided service processes offer the security of tested and standardized procedures for all team members. Dialog fields and workflows are part of the process function which can lead to a completely new standard in the quality of your data, services and thus the satisfaction of your customers.
Concentrating on the personal functions by customizing on the employee level
In order that users only have to deal with relevant information and functions, Dynamics CRM can be strongly personalized for the tasks of the individual staff members. Due to this reason an adjustment of the personal dashboards, which is the general personal standard view, is possible. Also, however, well-developed functions like forms based on roles can be configured.
Comprehensive visualization at a touch of a button
Images speak louder than words: visualisations of complex evaluations can be used in the personal or public views.
Keeping track of the objectives
Keeping track of objectives is now always present at daily work: users and managers can define or create either individual or company-specific objectives and can keep track of their progresses at any time.
Role-based form adjustments
With the help of role-based form adjustments the surfaces of company forms, for example, can be individually configured for the sales team as well as for the customer service team.
»I was amazed by the user-friendliness of Dynamics CRM 2011. I was immediately able to deal with the system intuitively«
