Service & maintenance
Peak performance for your systems
After successfully installing your system, ORDAT remains by your side with comprehensive service and maintenance support to ensure you and your employees get the most of out your software solution. You’ll receive the necessary support throughout each phase to ensure your systems always run at their peak.
Our customers value the expertise and excellent service of our support team and regularly praise this in customer surveys and reviews. You too can benefit from our competent support.
OSO: ORDAT Support Online
Your support portal with a comprehensive knowledge base
OSO is a portal for your support queries. Use OSO to fix problems, report incidents and get help from our experts. Your fault reports are managed via the central platform with defined workflows, escalation management and enquiry management for accurate, fast assistance from the ORDAT support team. Live tracking of your ticket creates maximum transparency for you and your employees.
You can also benefit from the comprehensive OSO knowledge database which provides numerous support documents that are available to download. Find out about release documents or the latest regulation changes and their impacts on business processes as well as news about upgrades and expansions to individual subsystems.
